Great Customer Service Leads To Repeat Customers
Posted May 18, 2017
Companies always say, “repeat customers are our best salesmen.” Well you know what? They are right. Past customers say what they really think of a company. Performance and customer service are the top priorities at Karen’s Company. This is why many of our customers have either worked with us in the past or have been referred to us by those who actually have worked with us in the past.
We were just finishing up a project for another family when, this family gave us a call. The family explained that they were referred to Karen’s Company by the family whose project we had just finished. The family looking to get some painting done heard we had excellent customer service and loved that they were able to see the work Karen’s Company had completed, in person.
hen we visited this new customer’s home our estimators estimated a variety of areas. Jeff and Karen reviewed several bedrooms, bathrooms, hallways, 2 kitchens, a rec room, a stairway, a living room, a dining room, an entry room, and an office. Suffice to say, this was a BIG project. So large that we assigned two teams of painters to work on the home. Danielle and her team (Amy, Reji, and Emily) worked on the downstairs while Bill and his team (Milos and Anthony) worked on the upstairs. Eventually the two teams met in the middle of the house. When the project was complete, we made sure this customer was pleased with the work she had received. And, guess what, she was. Hopefully this project too will lead to another project and or other referrals!
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